Terms of Service

Updated: November 13, 2026

Scope of use

WatchTranslate provides subtitle recognition and translation for the Local Player and supported sites (including YouTube, X, and other video platforms). You must have the right to watch and process the content you submit; the service does not grant access to videos and does not bypass any platform's login, payment, or other access controls.

Subtitle quality

Subtitles are produced by automatic recognition and translation and may contain errors or timing drift. They are for reference only and cannot replace professional translation or judgment. Subtitle generation may fail when the network, video platforms or third-party services are unavailable. Segments processed by speech recognition are charged for the duration processed even when no speech is found. Segments that the server determines are digital silence without calling recognition, and failed processing, are not charged.

Plans & credits

Free includes a one-time grant of 20 credits for eligible accounts. Website plans and billing periods follow the pricing page and the payment confirmation page; iOS Apple subscriptions are described below. Speech recognition and subtitle generation use 1 credit per minute. Original-subtitle translation, or translation into a new target language when recognized speech can be reused, uses 0.2 credits per minute, based on duration processed. Processed recognition segments with no speech are charged; server-detected digital silence without recognition and failed processing are not charged. Generated subtitles can be reused free for the same video, subtitle source and languages. Promotional discounts no longer apply to new website purchases; a discount already granted to a website subscription applies only to its original plan, and a voluntary plan change is billed at list price.

For website subscriptions and add-on packs billed through Stripe: Subscriptions renew automatically for the chosen monthly or annual period. Monthly plan credits refresh each month and do not roll over; annual plans receive the whole year's credits at once after payment, valid for 12 months. Unused granted credits are kept. Anyone can buy a 150-point add-on pack ($2.99) with no subscription required; add-on points are valid for 90 days from purchase.

The iOS app offers Starter, Plus and Pro monthly or annual auto-renewable subscriptions through Apple. Local prices, the full billing period and purchase terms follow the app display and Apple's purchase confirmation. Allowance refreshes monthly and does not roll over; annual plans also release it monthly. The iOS app does not sell points packs; website add-on prices and the 90-day pack validity rule do not apply to iOS in-app purchases.

Changes, cancellation & refunds

For website payments billed through Stripe: You can manage your subscription, payment method, and invoices from the account page. Upgrades show the amount due today in the confirmation dialog. Upgrades and monthly-to-annual switches are charged at the new plan's full price and start a new billing period that day; the new plan's credits arrive once payment is confirmed, and credits you already have stay valid until their original expiry. Downgrades and switching from annual to monthly take effect at the end of the current paid period. After cancelling renewal, paid entitlements remain until the end of the period.

For refunds of website payments billed through Stripe: For refund requests contact [email protected]. After a full refund of a plan payment is confirmed, the corresponding unused entitlements are reclaimed and the related subscription ends. After a full refund of an upgrade or monthly-to-annual payment is confirmed, the unused credits from that payment are reclaimed and the plan returns to the one before the upgrade and renews as usual when its original period ends; you cannot upgrade again before then. If the original period has already ended, the related subscription ends. For earlier upgrades paid as a price difference, a refund reclaims the points from that difference under the rules in effect at the time. Historical usage records are kept. Partial refunds are not automatically prorated into subtitle credits. Subscription points are suspended during a payment dispute; resolved disputes restore entitlements based on the actual payment status and validity period.

The app provides Restore Purchases and Apple subscription management for Apple subscriptions. Changes and cancellation follow Apple's actual confirmation. Deleting a WatchTranslate account does not automatically cancel Apple renewal; cancel separately in Apple subscription management. For Apple-billed purchases, request a refund through Apple's Report a Problem refund service; eligibility and the outcome are determined by Apple. The website Stripe payment-management and refund process above does not replace Apple's process.

Account & support

Protect your login email and device sessions; never share verification codes or access credentials. Service changes will be announced on the website. For questions about your account, payments, or subtitles, contact us at the email above.